Shipping & Returns

We offer Free shipping on order Over $100.

In stock orders are processed and shipped out the next business day.

Special order items can take up to 14 business days, and custom items will take longer.

We’ve been working with families from generation to generation and want to be your families go-to jeweler. As such, we want you to be thrilled with your purchase from Great American Jewelry.

All merchandise, with the exception of Custom items, Special orders, Engraved items, sale items or any merchandise asked by the client to be sized or manipulated in any way other than its original size or appearance, may be returned or exchanged within seven (7) days from the date the item is either picked up in- store or delivered to the customer.

Engagement rings & Wedding bands are generally custom made items and are not eligible to return unless you are purchasing a stock item that requires no changes or sizing.

All returns must show no wear and all tags are attached. Please note that items showing signs of wear or those that have been altered, resized or damaged in any way cannot be accepted for a refund and will be returned to customer.

We will credit your original method of payment excluding shipping charges within 2 weeks of receiving your return.

Custom items may be canceled within 24 hours from the time the order is placed, after 24 hours the deposit/payment towards your order is non-refundable.

All returns must include the original receipt and any paperwork with the return.

If your purchase does not fit properly, we will make any adjustments necessary to accommodate a proper fit.

If a package or item delivered to you arrives damaged, please refuse the shipment or call us immediately at 516-279-6752. Please retain all packing materials unless instructed otherwise by GAJ. Claims for damaged or missing items must be reported immediately or within 24 hours of receipt of your order.

If sending product back, please note that is not responsible for lost or damaged returned shipments. Insuring your return shipment for its full purchase value is strongly recommended. We are not responsible for lost or stolen articles.

If you would like to change or cancel an order, special order, custom job or layaway, within 24 hours of being placed, please call our consultants at 516-279-6752. We will attempt to accommodate changes to every extent possible. Some changes will result in a shipping delay. We are unable toaccommodate changes or cancellations on special order requests and/or orders that have already been ordered or started.

To obtain a return authorization call us at 516) 279-6752 or email us at

Step one: Call to obtain an RA# for your return or exchange. Packages sent to us for return or exchange without an RA# visible on the outside of the box will be refused.Please send your return or exchange to:GAJ.COM/ Return or Exchange Dept/RA#___5163 Merrick Rd.Massapequa Park, N.Y. 11762Return or Exchange Dept

Step Two: Please communicate with us in writing if you would like a refund, exchange or if we need to many an adjustment to ensure proper fit.

Step Three:Please include along with your return all product documentation. Be sure to include the original diamond certificates for any diamond purchases. A fee of $75.00 will be applied for any diamond returned without the original certificate.

*Please note, all purchases made in our brick and mortar store and not through our web site are subject to our standard in store policies printed on our receipts.

Returns are processed weekdays and typically entered into our system within 24 business hours of receipt. Once entered into our system you will receive a confirmation email alerting you that your return has been passed along to our Quality Assurance department. Please allow 5 to 15 business days for this process to complete.

If you are expecting a refund, credit will be submitted to your bank within three business days. It may take your bank up to 10 business days to post the funds to your account. Bank wire refunds of USD $1000 or greater typically take seven to10 business days after the return has been processed.

Returned orders with bank wire as the original payment method and a credit amount under USD $1000 will be refunded via check. Checks are sent via regular US Mail to the billing address in the original order (unless otherwise requested) and typically deliver within one week after the return has processed.

Orders paid for through PayPal will be credited back to your PayPal account within two weeks.

*Please note that after a significant holiday, heavier return volumes can double the normal return processing times.

If you are expecting a return shipment, you will receive an email once the outbound shipment date has been set. You will also receive a shipping confirmation email the day of the outbound shipment.